Any questions?
What are the shipping times for your products?
Our average delivery times are 3 to 10 business days.
Do you ship worldwide?
Yes, absolutely. Delivery is available worldwide.
Yes, absolutely. Delivery is available worldwide.
Do you provide product tracking information?
Yes, once the order has been shipped, you will receive an email with your tracking number.
How do I return a package?
If the item you received is not suitable and you wish to return it, please contact us at help@promoflash.fr with your order number, and we will provide instructions on how to return your purchase. Return shipping costs will be at your expense.
Is my payment secure?
Absolutely, we use the 3D Secure system which guarantees a completely secure purchase.
I have other questions, how can I contact you?
If you have not found an answer to your question, you can send us an email at
help@promoflash.fr, and our advisors will be happy to respond from Monday to Friday within 24 hours.
What is the refund period?
Once we have received and verified your package, you will receive a full refund for your item within 10 days.
